Immediate Steps After an Interrupted Spin
When your game freezes or the client disconnects while a spin is visibly in motion, do not refresh the page or close the browser immediately. First, wait at least 60 seconds to see if the session reconnects automatically. If the interface remains frozen, force close the application and reopen it. Log back into your account and navigate to the game history section for the specific slot or table game. Look for a “Pending Bets” or “Open Rounds” tab — Spinkings casino typically resolves these within two to five minutes. If the outcome is not shown within ten minutes, contact support via live chat or email, providing your username, the exact time of disconnection, and the game name. Save a screenshot of your game history showing the interruption timestamp.
How the System Handles Mid-Spin Disconnections
The server at spinkings casino continues processing the spin independently after your local client loses connection. Once your session restores, the game synchronizes with the server-side result. This means the Random Number Generator (RNG) round finishes regardless of your connectivity status. For example, if you were spinning a slot with 96.5% RTP, the outcome was decided the moment you clicked the spin button — disconnection does not change the result. The round history page updates within 30 seconds to two minutes after reconnection. If a win occurred, the credited amount appears in your balance immediately upon sync. You do not lose your stake due to lost connectivity.
| Step | Action | Expected Timeframe |
|---|---|---|
| 1 | Wait for auto-reconnect | Up to 60 seconds |
| 2 | Check game history / pending bets | 2–5 minutes |
| 3 | Contact support with details | After 10 minutes of no result |
| 4 | Receive resolution (credit or void) | Within 24 hours (usually 1–2 hours) |
Documentation You May Need to Provide
If the automatic sync fails, the support team may ask for verification documents. Typical requested items include a screenshot of the disconnect error or frozen screen, a bank statement or e-wallet screenshot showing the bet deduction, and a photo of your ID or passport if the account is unverified. The KYC process at Spinkings casino casino usually requires a government-issued ID, a recent utility bill, and proof of payment method. Without these documents, the investigation into the lost spin may be delayed. Keep all documents in JPEG or PNG format under 5 MB for faster processing. The compliance team typically reviews submitted documents within 12 to 48 hours.
- Screenshot of the frozen game screen (with timestamp visible)
- Proof of stake deduction (transaction history from your account or e-wallet)
- Valid government ID (passport, driving license, or national ID card)
- Proof of address (utility bill or bank statement dated within the last three months)
Common Problems and Their Real Solutions
A frequent issue is the round appearing as “Void” in the history. This usually indicates the server did not receive the spin command before disconnection. In such cases, the stake is refunded within 30 minutes. If the round shows “Open” for longer than two hours, the game provider must manually close it — this happens most often with live dealer games. Another common glitch is a doubled bet displayed after reconnection; this is a visual error and the actual balance is corrected after refreshing. Spinkings casino bonus funds are not lost during disconnected spins — wagering progress on the bonus is paused and resumed once the round syncs. For persistent problems, clear the browser cache, disable VPN, and use a wired internet connection.
Payment Method Timings for Refunded Spins
If a spin is voided and your stake is refunded, the time to see the money in your account depends on your payment method. Deposits made via Visa or Mastercard are refunded to the card within one to three business days. E-wallets such as Skrill and Neteller credit the refunded stake instantly or within two hours. Spinkings casino no deposit free bets or no-deposit spins that disconnect are typically not refunded because no real money stake was placed. For real-money bets, the refund appears in your withdrawable balance — no additional wagering requirements apply. Always check the transaction history page rather than the game lobby for accurate refund status.
How to Prevent Mid-Spin Disconnection
Use a stable internet connection with at least 10 Mbps download speed. Close bandwidth-heavy applications (streaming, torrents) while playing. Update your browser to the latest version and enable WebGL for smooth slot animations. If using a mobile device, keep the operating system and the Spinkings casino free spins app updated. Set your device to not sleep or lock the screen automatically during gameplay. During high-traffic hours (evenings and weekends), disconnection chances increase slightly — consider playing in the morning. Should you receive a Spinkings casino promo code bonus, read the terms on eligible games and maximum bet size to avoid triggering a bonus abuse flag that could cause account suspension and disrupted spins.
For detailed game rules and connection requirements, always refer to the official help page at Spinkings casino.
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